Refund Policy

Effective: February 1, 2025 • Last updated: February 1, 2025

1. Our Commitment

We stand behind our work. If you are not satisfied, we want to know about it and fix it. Our refund policy is structured to be fair based on how far into the project we are when the issue arises.

2. Full Refund

A full refund is issued if: you cancel within 24 hours of payment, we have not yet sent your project brief questionnaire, and no discovery, research, or design work has started. To request: email billing@sparksdesignshop.com with subject "Cancellation Request."

3. Partial Refunds

Less than 25% complete: 60% refund
25% to 50% complete: 30% refund
More than 50% complete: No refund. We complete and deliver the full scope.

Completion percentage is tracked in our project management system and communicated openly on request.

4. After Delivery

Once a deliverable has been sent and reviewed, refunds are not issued for change of mind. If a deliverable genuinely does not match its described scope, contact us within 7 days and we will correct it or issue a full refund in clear non-delivery cases.

5. Non-Refundable

Support hours after a session has been completed
Requests made more than 14 days after delivery
Add-ons where the deliverable has already been produced

6. Process

Email billing@sparksdesignshop.com with subject "Refund Request"
Include your name, order email, order date, and reason for request
We acknowledge within 1 business day and provide a decision within 3 business days

7. Processing Time

Approved refunds return to your original payment method via Stripe within 5 to 10 business days. Stripe processing fees are absorbed by us on approved refunds.

8. Contact

billing@sparksdesignshop.com • hello@sparksdesignshop.com • (513) 248-9764