Clearpath Analytics: dashboard from scratch
Clearpath came to us with a data product that could do more than their existing UI allowed users to discover. The dashboard was dense, unlabeled, and built by engineers for engineers. Their customer success team spent 40% of onboarding calls just explaining how to navigate it.
We spent the first week in their product, talking to their support team, reviewing session recordings, and mapping every workflow their most active users relied on. From that research, we identified 8 core use cases that accounted for over 80% of actual daily usage.
The redesign structured the entire interface around those 8 workflows. Everything else was accessible but not featured. Six weeks from kickoff to handoff, including two rounds of usability testing on the Figma prototype before a single line of code changed.