Common Questions

Every project delivers Figma source files with organized frames and components, a component or design system file, annotated handoff specs, responsive designs for relevant breakpoints, and an interaction/animation spec document. For projects requiring it, we also produce user research documents and wireframe sets.

No. We are a pure design studio. We design; your development team or a dev agency you choose builds. This focus is intentional -- we are better at design because it is the only thing we do. We do work closely with dev teams during implementation and can answer technical questions about the designs.

Ignite package: 14 business days from a complete brief. Flare package: 20 business days from an approved wireframe phase. Surge package: timeline is set during discovery and confirmed in writing before design begins. Complex design systems and multi-product projects are scoped individually.

A brand brief or existing guidelines, access to any research or user data you have, examples of sites or products you admire and why, and access to any existing platform or codebase we need to understand constraints. We send a detailed brief template after you order.

Yes. We often extend or evolve existing systems rather than starting from scratch. Before starting, we will audit what you have and give you an honest assessment of what is working and what is not.

Revision rounds are built into every package. We work in structured rounds based on documented feedback rather than open-ended back-and-forth. If the project reaches a genuine creative impasse that is not a result of scope changes, we will have an honest conversation about why it is not working and how to fix it.

If you cancel within 24 hours and no discovery work has started, you receive a full refund. Partial refunds apply based on project stage. See our full Refund Policy for the schedule.

We design for both desktop and mobile simultaneously on every project. If you need a mobile-first product or a native app design, that is within our scope -- just mention it in your brief so we can set the correct scope and timeline.