Delivery Policy

Effective: February 1, 2025 • Last updated: February 1, 2025

1. Digital Delivery Only

All Sparks Design Shop services are delivered digitally. No physical goods are shipped. Deliverables are sent via: Figma share links, Google Drive or similar cloud storage folders, PDF documents, ZIP archives, and email. The delivery method is confirmed in the project kickoff email.

2. What Happens After Payment

1. Stripe receipt (immediate): Automatic confirmation to your email.
2. Brief questionnaire (within 1 business day): We send a project intake form to gather everything we need to start.
3. Questionnaire due (within 5 business days): Completing and returning it starts the delivery clock.
4. Kickoff call (within 2 business days of questionnaire receipt): 30-minute call to align on goals and confirm the project plan.
5. Design work begins: Immediately after the kickoff call.
6. Delivery: Sent to your email by the confirmed delivery date.

3. Timeline by Package

All timelines run from kickoff call completion, not from payment date:

• Ignite Package: 14 business days
• Flare Package: 20 business days (priority scheduling)
• Surge Package: Timeline confirmed during discovery phase
• Individual Services: Vary by service; confirmed in kickoff call

4. Late Delivery

If we cannot meet a confirmed delivery date, we notify you at least 1 business day in advance with a revised date. If delivery exceeds the confirmed date by more than 3 business days without prior notice, contact hello@sparksdesignshop.com for resolution.

5. Contact

hello@sparksdesignshop.com • (513) 248-9764 • Monday to Friday, 9 AM to 6 PM ET